Turn Around Times

Turnaround Times

• The standard turnaround time for sterling silver jewellery is 2–4 weeks, starting from the date I receive your breastmilk/inclusions, not from the date of purchase.

• The turnaround time for each piece is detailed in the product description.

• Birthstone rings have a turnaround time of 6–8 weeks, starting from the date I receive your breastmilk/inclusions, not from the date of purchase.

• 9K gold jewellery requires 8–10 weeks, due to the sourcing of materials needed for your custom order. Starting from the date I receive your breastmilk/inclusions, not from the date of purchase.

• If an item does not fall under the standard 2–4 week turnaround, this will be clearly stated in the product description—please review product details carefully before purchasing.

While I strive to meet these timeframes, delays may occur due to third-party suppliers or courier services. By purchasing, you acknowledge that turnaround times are estimates only and subject to change. However, I will always do my best to meet deadlines for special occasions.

If you require your jewellery by a specific date, please contact me beforehand to confirm feasibility. I cannot guarantee delivery by a certain date unless I have personally confirmed it.

Shipping and DNA Collection Process – Please Read Carefully

DNA collection kits are sent via Royal Mail and typically arrive within 7 working days. However, during peak times like Christmas and New Year, delivery may take longer. If your order is placed before 10 am, the kit will be dispatched the same day; orders placed after 10 am will be sent the next working day, excluding weekends and bank holidays.

The collection kit includes a return envelope via 1st Class Large Letter. If you have concerns about sending your inclusions, I recommend taking the completed kit to the post office and choosing a more secure delivery method. Please ensure you do not send the last of your breastmilk or inclusions, as parcels can occasionally be lost in transit, and I would hate for something so precious to be lost. I am not responsible for any breastmilk or inclusions lost during shipping.

All completed jewellery will be shipped using either Royal Mail Tracked and Signed for 48 or Special Delivery by 1 pm (fully insured), depending on the shipping option selected at checkout. Please note that I am not responsible for any courier delays. If you prefer a different delivery service, feel free to contact me for a custom quote.

Ring Orders

It is the customer's responsibility to ensure their ring size is measured accurately before placing an order. Instructions for using the ring sizer are clearly provided on the packet, but if you need any assistance, please don't hesitate to contact me.

If you experience an issue with your ring size upon receiving your order, please get in touch as soon as possible. Ring size changes cannot be accepted more than 7 days after delivery.

Please note that not all rings can be resized without risking damage to the inclusion stone. In some cases, a new settingmay be required, which would incur an additional charge.

All rings with accent stones come with a 3-month warranty, starting from the date of delivery of the finished jewellery.

Breastmilk and Inclusions

To create your chosen keepsake, I ask for 15ml of breastmilk. This provides enough preserved milk to make at least 5–6 pieces of jewellery, and I always keep an equal amount safely stored in case of loss or damage. If you're worried about supplying this amount, please reach out—I have successfully worked with as little as 3ml and would hate for you to miss out on such a meaningful piece.

As standard, I will store your preserved breastmilk safely under optimal conditions for future use, whether due to loss, damage, or if you wish to order additional jewellery. If you would prefer your preserved milk to be returned with your finished keepsake, just let me know. See ‘Ordering Process’ for more details on what happens behind the scenes.

For hair, the amount required depends on the setting:

• Rings – A few strands are sufficient.

• Necklaces & Charms – A small curl is ideal.

• Pale hair may not be very visible against a milky white background.

• Thicker hair may affect my ability to shape it precisely.

For umbilical cords, please DO NOT send the entire cord. Since it is irreplaceable, I cannot accept responsibility if it is lost in transit. Instead, carefully cut a 0.5cm piece. The reddish-brown areas tend to look best when preserved in jewellery.

For ashes, half a teaspoon is the perfect amount. Any unused ashes will be returned along with your finished jewellery.

All leftover inclusions will be sent back to you with your completed piece.

📌 Important: You are fully responsible for posting your inclusions to me. In the unfortunate event that they go missing in transit, Olivia Laura Jewellery cannot be held liable.